It is our top priority to keep you safe during your time with us on a guided Crater Rim Walk. We are operating under a COVID-19 Safety Plan Level 1, which is audited by professionals. Our qualified guides can be trusted to provide a safe, enjoyable experience. For this reason we are unable to accept bookings from anyone who is quarantined, or who has knowingly been exposed to a person with Covid-19 in the last 14 days. We also request you cancel your booking if you are exhibiting a fever, or have any other symptoms. We have adapted our processes to make sure we take the best possible care of you.
1. Increased cleaning and disinfecting
We clean all touch point surfaces such as car door handles each day. All equipment ie. walking poles will be disinfected after each use. People are encouraged to bring their own walking poles, backpacks and drink bottles where possible. Hand sanitiser will be carried by the guide and available throughout the day.
2. Personal hygiene and well being
We ask that people with a fever or any flu-like symptoms do not participate on our guided walks. All of our guides have a high standard of personal hygiene.
3. Contact tracing
Contact details are collected at the time of booking. When bookings are taken by an agent we ask that contact details provided for our records.
4. Protective gear
You are most welcome to wear a facemask, although we do not require you too. Please let us know if you would prefer your guide wears a mask.
If you have any safety concerns about your time with us, please get in touch with by email or phone. We will review your concerns which will ultimately help us run a safer operation.